New Client Appointment Deposits
To reserve your first appointment with our hospital, a $30 new client deposit is required at the time of scheduling. This deposit helps us hold dedicated appointment time for you and ensures we can provide timely care to all patients. The deposit will be applied to your invoice on the day of your visit.
The $30 new client deposit is fully refundable if your appointment is cancelled or rescheduled at least 72 hours prior to your scheduled appointment time. Cancellations or changes made within 72 hours of the appointment will result in forfeiture of the deposit.
Once your appointment is scheduled, you will receive reminders and confirmation requests leading up to your visit. Appointments that are not confirmed may be released to allow another patient access to care. If you have any questions about scheduling, deposits, or refunds, our team is happy to help.
Surgical & Procedural Appointment Deposits
To reserve a surgical, dental, or procedural appointment, a deposit equal to 25% of the estimated cost is required at the time of scheduling. A written treatment estimate will be provided, and a signed estimate along with the deposit is required to secure the appointment. The deposit is applied to your final invoice on the day of the procedure.
As a thank-you for scheduling promptly, clients who book their procedure on the same day the estimate is provided and pay the required deposit will receive a 5% discount on the total invoice on the day of the procedure. This incentive is designed to encourage timely scheduling and help you save on your pet’s care.
Surgical and procedural deposits are refundable if the appointment is cancelled or rescheduled at least 72 hours prior to the scheduled procedure date. Changes made within 72 hours may result in forfeiture of the deposit. You will receive appointment reminders and confirmation requests leading up to your procedure, and appointments that are not confirmed may be released to allow another patient access to care.